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We're sorry to see you go, but sometimes things happen!


a. Prior to Receipt of Fully Executed Leases - All requests to cancel a rental reservation must be made in writing, via fax or email to your renting agent. If we receive a request to cancel your rental reservation prior to our receiving the fully executed copy of the lease from the Landlord, we will cancel the reservation and return rental monies paid, less the non-refundable Processing Fee.

b. After Receipt of Fully Executed Leases - If you must cancel your reservation after we have received the fully signed lease from the Landlord, you must notify us in writing via fax, mail or email, with your request to cancel. We will attempt to re-rent the property, but no refund will be given and you will continue to be responsible for the full amount of the rental under the terms, conditions, and due dates of this agreement, unless and until the property is re-rented at no loss to the Landlord. If you have purchased Travel Insurance (see #5 Travel Insurance for details), please refer to your policy for instructions.

c. If the Property is Re-Rented at NO Loss to the Landlord: then the total of any rent consideration paid to Broker will be returned to the Tenant, less a 15% cancellation fee, if and when the monies are paid by the Landlord to the Broker. Please note that the Processing Fee is non-refundable